Terms Of Service

All bookings are governed by these terms and conditions.

Great Journey Limited (referred to as “Greenvan” interchangeably) is a registered company in England under company number 09927112, with its office at 124 City Road, London EC1V 2NX. Our VAT number is 275181200.

These terms and conditions constitute the full agreement between the customer and the service provider that will provide the service. Greenvan is a facilitator arranging the contract between the parties. Greenvan is not a principal party to the contract. If we provide a quote without first inspecting the premises, a contract is formed upon your acceptance of our quote via telephone, email, or other means. We reserve the right to adjust our quoted price if the information provided at the time of quotation is found to be incomplete or incorrect, or if new details about the waste arise during collection. Any prior cost estimates are typically for guidance only.

Barring unforeseen circumstances, we will carry out our services with reasonable care and professionalism. While we strive to meet scheduled removal dates, delays beyond our control may occur. If so, we will notify you and arrange a new collection date. Any estimated arrival times are for guidance only and not guaranteed.

You must provide our team with safe and unobstructed access to the collection site and disclose any relevant factors, such as difficult access, heavy or oversized items, height restrictions, locked areas, potential disputes over rubbish removal, or the absence of free parking. Failure to provide accurate information may result in collection cancellation or additional charges. If we attend the premises in your absence, you must ensure we can reach you and process payment before proceeding; otherwise, the collection may not take place, and we are not responsible for any losses incurred.

You confirm that you have the authority for us to collect and dispose of the waste. You indemnify us against any third-party claims arising from your lack of authority. If we encounter hazardous materials such as asbestos, syringes, or toxic substances, we may cease collection immediately and charge for attendance. If hazardous materials are later discovered in removed waste, additional disposal charges will apply, and you agree to indemnify us against any associated costs.

We will sign a Waste Transfer Note upon collection if provided by you, but any additional documentation is at our discretion and may incur an administrative fee. Waste producers must retain Waste Transfer Notes for at least two years. We may provide a single copy upon request within two years but reserve the right to charge for multiple or unreasonable requests.

To ensure staff safety, sharp or hazardous objects (e.g., knives, broken glass) must be placed in appropriate containers and not in bags before collection.

All prices are subject to VAT. Charges are based on attendance fees and waste volume, with estimated weight assessments that may be confirmed via weighbridge tickets if arranged in advance. Non-credit customers must make payment before collection. We retain ownership of collected waste until full payment is received and a transfer note is issued.

Timely payment is essential. Failure to pay on time may result in service suspension or cancellation. For overdue accounts, we reserve the right to enforce immediate payment of all outstanding amounts.

Trade credit accounts may be opened at our discretion following two prior collections and submission of required company information. We may impose or adjust credit limits without notice and conduct credit checks. If credit status deteriorates, we may reduce the limit or close the account, requiring immediate payment of outstanding balances. Accounts may be closed at our discretion if improper conduct is suspected, including bribery or staff solicitation.

Disputed invoices must be raised in writing within seven days; otherwise, they are deemed accepted. We may charge interest on overdue balances at 8% above the Bank of England base rate and recover legal costs for debt collection.

Cancellations must be made in writing at least 24 hours before collection to be eligible for refund. Same-day cancellations are non-refundable. If you qualify as a consumer, you may cancel within 14 days of contract acceptance unless services commence within that period.

If we cannot remove an item due to size constraints and attempt disassembly at your request, we are not responsible for reassembly if removal is unsuccessful.

Collection time is allocated based on waste volume, with additional labor charges applicable if exceeded. Weight-based pricing may apply if the estimated weight limit per cubic yard is exceeded. Special waste (e.g., fridges, tires) is charged separately.

We accept no liability for legal compliance related to our services. Customers must ensure their instructions comply with applicable laws and indemnify us against any resulting disputes. Our liability does not extend to indirect or consequential losses, and total liability is capped at the contract price. Customers must inspect cleared areas immediately for damage and report issues within seven days; otherwise, we are not liable for damages.

We are not responsible for service delays or failures due to unforeseen events beyond our control, such as natural disasters, strikes, transport disruptions, or communication failures. Our obligations are suspended during such events, and we will attempt to resume services as soon as possible.

Either party may terminate the agreement. Termination does not affect any outstanding rights, including our right to recover unpaid amounts.

You may not transfer your rights under this agreement without our prior written consent. We may assign our rights and obligations without affecting your rights.

All communications should be sent to Great Journey Limited at 124 City Road, London EC1V 2NX or via email to contact@greenvanservices.com. Notices are deemed received 24 hours after email transmission or three days after postal dispatch.

We use your personal data to provide services and may share it with credit agencies. Your data may be shared with registered entities in compliance with data protection laws.

If any term is deemed unlawful or unenforceable, the remaining terms remain in effect. Failure to enforce any right does not constitute a waiver of that right.

The Skip Bag must be placed on your private property and should not be positioned on public land unless you have obtained the necessary license. It should be located no more than 4 metres from the nearest accessible and legal parking spot for our truck. If access to the bag is obstructed or the distance exceeds 4 metres, additional charges may apply.

When filling the Skip Bag, weight limits must be adhered to. The maximum allowable weight is indicated on the bag and on our website at the time of purchase. If, in our sole judgment, the bag appears overweight, we reserve the right to refuse collection, and a wasted journey charge will apply. At our discretion, we may also charge for any excess weight beyond the stated limit.

“Large” and “Extra Large” Skip Bags are not suitable for dense and heavy waste such as bricks, concrete, masonry, or large amounts of heavy wood. Small quantities of these materials may be accepted, but you must confirm with our customer service team beforehand.

Hazardous waste cannot be disposed of in a Skip Bag. Any such items may need to be removed before collection. Hazardous waste includes, but is not limited to, fridges, freezers, liquid waste of any kind, paint, asbestos, batteries, gas bottles, food waste, and clinical waste. For further details, please contact our customer service team.

Plasterboard cannot be collected if it is mixed with other waste. It must be kept separate at all times. If plasterboard is mixed with other waste, we reserve the right to refuse collection and charge a wasted journey fee.

You may cancel your collection at any time before the collection process begins.